How Magnolia Care Supports Families Across Hampshire and West Sussex

Our support

Expert-led training
Our approach to training is focused on personalised, hands-on care, driven by the professional expertise of our founder and owner, Lisa Kail, who is an active member of the care team herself. Lisa supports and develops her team to deliver the highest standard of care - the level they would provide to their own families.

Safety first
We prioritise safety in all we do. Our staff are highly skilled, ensuring secure, person-centred support for both clients and families. By adhering to the latest industry standards and focusing on complex needs, we create safe environments where dignity, wellbeing and professional care are always guaranteed.

Open communication
At Magnolia Care, communication is built on transparency and compassion. We walk alongside families at every step, providing clear guidance on complex care pathways and funding. By maintaining open, proactive dialogue, we ensure you are fully informed and reassured, empowering you to make confident decisions about your loved one’s future.

Caring and compassionate
Compassion is at our heart. Our dedicated team provides person-centred support, treating every individual with kindness and dignity. By listening to personal wishes and acting with integrity, our staff deliver more than just care; they build trusting relationships, ensuring everyone feels valued, safe and truly supported every single day.

Trust in us
Trust is the foundation of Magnolia Care. Built on over 30 years of social care experience, our team is led by experts with a proven history of excellence. Families and professionals rely on us to navigate complex decisions, deliver consistent, high-quality support, and provide honest, compassionate and unwavering advocacy.

But don’t just take out word for it…

Here’s what one of our clients had to say about our services:

“Moving out of the family home into supported living was a huge step for our daughter but Lisa and her team at Magnolia have made this as painless as possible. Lisa has worked tirelessly with all of the relevant authorities to get to where we are today with our daughter happily settled in. She is now being given the chance of the independence she needs for this lifelong project with us parents knowing that she is in a safe and happy environment. Many thanks to Lisa and the team.” Trevor Foster

Explore the services we provide…

Live-in care

Live-in care offers the perfect balance of independence and support, allowing your loved one to remain in the comfort of their own home. We pair each client with a dedicated, trained carer who lives on-site, providing bespoke one-to-one assistance that revolves around their personal routine and preferences. From help with mobility and meals to medication management and genuine companionship, our carers offer constant support. By carefully matching carers to individuals, we create a personalised care plan that ensures your loved one can live safely and happily in the familiar surroundings they know and love.

Supported living

Our supported living service empowers young adults with learning disabilities to thrive with independence, supported by the care they need. Residents enjoy a shared home environment with 24/7 on-site assistance, providing a safe foundation for daily life. We focus on building confidence and essential life skills, with every care plan tailored to the individual’s unique goals and abilities. It is more than just housing; it is a positive, inclusive community where every resident is encouraged to take control of their future, feel valued and reach their full potential.

Care consultancy

The social care landscape can be complex and daunting, but you don't have to navigate it alone. Our care consultancy provides expert, one-to-one guidance to help you understand your loved one’s options and make informed decisions. We simplify the entire process, offering clear, practical advice and genuine reassurance from the first conversation to long-term planning. Our consultants are here to guide you through every stage of the care journey with trusted expertise and compassion.

Outreach

Our outreach services empower your loved one to live independently and confidently in the comfort of their own home. We provide flexible, person-centred support tailored to each unique routine - whether occasional guidance, regular visits or a friendly companion is required. Our team works closely with you to ensure our support evolves as needs change, always prioritising dignity, wellbeing and independence.

End of life care

End of life planning is a deeply personal journey and we are here to support you with sensitivity and respect. We help individuals and families navigate these important conversations, offering practical guidance to ensure that all wishes - including ReSPECT forms and medical preferences - are clearly understood and honoured. As dedicated advocates for our clients’ choices, we focus on preserving dignity and comfort, providing peace of mind for you and your loved ones.

FAQs

1. What services does Magnolia Care provide?

Magnolia Care offers a comprehensive range of services tailored to both younger and older adults. These include Live-in Care, Supported Living for young adults with learning disabilities, expert Care Consultancy, Outreach support for independent living, and compassionate End of Life Care planning.

2. What is the difference between your Live-in Care and Outreach services?

Live-in care provides 24-hour, one-to-one support with a carer residing in the home, offering constant companionship and assistance. Outreach services are more flexible; we visit you in your own home to provide practical support, companionship, or care that fits around your specific routine and lifestyle.

3. Who is your Supported Living service for?

Our Supported Living service is specifically designed for young adults with learning disabilities. We facilitate shared homes where residents receive 24/7 on-site support, allowing them to build independence, develop life skills and become part of a positive, person-centred community.

4. What does your Care Consultancy service involve?

Navigating the social care system can be overwhelming. Our consultancy service provides expert guidance to help you understand your options, manage complex funding processes (such as NHS or Local Authority applications), and make informed decisions. We act as your advocate to ensure your loved one receives the care they are entitled to.

5. Can you help with complex needs like Dementia or Parkinson's?

Yes. Our leadership team has specialised training in both Dementia and Parkinson’s care. We focus on person-centred support, ensuring that our staff are trained to communicate effectively and manage complex conditions with dignity and respect.

6. Do you assist with funding and local authority forms?

Absolutely. Many families find the financial and administrative side of care exhausting. We support you by contacting relevant authorities, helping to complete necessary forms and arranging financial assessments to ensure the process is as stress-free as possible.

7. How do you ensure the staff are high quality?

Magnolia Care is led by Lisa Kail, who has over 30 years of social care experience. We maintain high standards by focusing on specialist training, empowering our team and ensuring all care is delivered with the same outstanding commitment to quality.

8. What areas do you cover?

Magnolia Care supports families and individuals across Hampshire and West Sussex.

9. Can you help with End of Life planning?

Yes. We understand this is a sensitive time and we provide compassionate advocacy. We guide families through practical planning, including the completion of ReSPECT forms (which record your preferences for medical treatments and comfort measures), ensuring your personal wishes are respected and honoured.

10. How do I start the process or make an enquiry?

The best way to start is to contact us through our website. You can fill out our enquiry and referral form on our contact page, or give us a call. Our friendly team will be happy to discuss your needs and walk you through how we can support you and your family.

Find out more about Magnolia Care and explore the range of personalised services we provide, including live-in care.